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  • Privacy Policy & Cookies

    Cookies and how they help

    Like most websites, our website uses cookies to help provide you with the best experience possible. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

    Cookies help us to:

    • Make our website work as you’d expect
    • Save you having to login every time you visit the site
    • Remember your settings during and between visits
    • Improve the speed/security of the site
    • Allow you to share pages with social networks like Facebook easily
    • Personalise our site to you to help you get what you need faster
    • Continuously improve our website for you
    • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)
    • Ultimately improve your user experience

    We never use cookies to:

    • Collect any personally identifiable information (without your permission)
    • Collect any sensitive information (without your permission)
    • Pass personally identifiable data to third parties

    Granting us permission

    If the settings on your software that you are using to view this website (your browser e.g. Google Chrome) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are giving us permission to use cookies. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

    Website Function Cookies

    We use cookies to make our website work fully:

    • Making our shopping basket and checkout work
    • Determining if you are logged in or not
    • Remembering your search settings
    • Allowing you to add comments to our site
    • Tailoring content to your needs so it’s as relevant as possible

    Unfortunately, there is no way to prevent these cookies being set other than to not use our site.

    Third party functions

    Our site includes functionality provided by third parties. A common example is an embedded YouTube video. Disabling these cookies will likely break the functions offered by these third parties.

    Social Website Cookies

    In order for you to easily “Like” or share our content on social sites such as Facebook and Twitter we have included sharing buttons on our site.

    Cookies are determined by:

    The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

    Advertising Cookies

    Cookies are widely used in online advertising. Neither us, advertisers or our advertising partners can gain information that personally identifies you from these cookies.

    Go to  http://www.youronlinechoices.com to learn more about this. You can opt-out of almost all advertising cookies at http://www.youronlinechoices.com/uk/your-ad-choices although we would prefer that you didn’t as ultimately adverts help keep much of the internet free. It is also worth noting that opting out of advertising cookies will not mean you won’t see adverts, just simply that they won’t be tailored to you any longer.

    Manually Turning Cookies Off

    You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so will likely limit the functionality of ours and a large proportion of the world’s websites as cookies are a standard part of most modern websites. In general, we recommend you don’t turn cookies off.

     

    Privacy Policy and Data Protection

    This is the privacy policy for http://www.dr-ed.co.uk and each of our mobile applications that we make available from time to time (Application(s)). The Site is operated and the Applications are provided by THE CBD GROUP LTD  (we, us and our). For the purposes of the Data Protection Act 1998, we are the data controller.

    We are consumers as well, just like everyone else and our personal data is just as important to us as yours is to you. We are committed to protecting your privacy online. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information; what we do with it and what controls you have. By using the Site or any Application, you consent to the collection and use of information in accordance with this privacy policy.

    We reserve the right to change this privacy policy from time to time by changing it on the Site or updating the relevant Application. This privacy policy was last updated on 20th August 2019.

    Information collection

    We may collect and process the following personal information about you:

    • information (such as your name, email and postal address, telephone number, height, weight, age, sex, dietary needs, exercise programs, Body Mass Index (BMI), and PAR Q forms that you provide by completing forms on the Site or Application, including if you register as a user of the Site or Application, subscribe to our newsletter, upload or submit any material via the Site or Application, or request any information;
    • in connection with an account sign-in facility, your log-in and password details;
    • details of any transactions made by you through the Site or Application;
    • communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or Application;
    • information from surveys, promotions and competitions that we may, from time to time, run on the Site or Application, if you choose to respond to, or participate in, them;
    • technical information from your mobile device relating to the service you receive;
    • information relating to your real time location; and
    • information that you post in the form of comments or contributions to discussions.

    You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services which we hope you appreciate.

    We may, from time to time, run referral programmes or similar initiatives, such as a “Refer a Client” initiative, that invites you to provide us with the contact details of someone who is known to you who may find our products or services to be of interest. We will only use those contact details for the purpose of the relevant initiative and not for general marketing purposes. Any referral information that you provide will not be made available to other users of the Site or Application. By providing us with their details, you confirm that you have their permission to do so and you must not provide us with the details of anyone from whom you do not have such permission. We reserve the right to identify you as the person who made the referral in the message that is sent to them.

    How we use this information

    We will use the personal information you provide to:

    • identify you when you sign-in to your account;
    • enable us to administer your account, process your orders and to provide you with the services and information offered through the Site and which you request;
    • verify and carry out financial transactions in relation to payments and subscriptions you make through the Site or the Application;
    • analyse the use of the Application the Site and, in relation to the Site, the people visiting in order to improve our content and services including research into our users’ demographics and tracking of sales data;
    • send you information we think you may find useful or which you have requested from us, including receipt of marketing communications such as our periodic newsletter provided you have indicated that you are happy to be contacted for these purposes; and
    • allow, with your consent, carefully selected third parties to send you information directly which you may find useful regarding their products and services.

    You can tell us not to contact you with information regarding our products and services or those of third parties, or to share your details with third parties so that they can send you information regarding their products and services, either at the point such information is collected on the Site or Application (by checking or un-checking (as directed) the relevant box) or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. You can also exercise this right at any time by contacting us using the contacting us details at the end of this privacy policy.

     

    Additional information

    When you visit the Site or access or use any Application, we may automatically collect additional information about you, such as the type of internet browser or mobile device you use, any website from which you have come to the Site or Application and your IP address (the unique address which identifies your device on the internet) and your operating system, which are automatically recognised by our web server. Remember, you cannot be personally identified from this information and it is only used to assist us in providing an effective service on the Site or Application and to collect broad demographic information for aggregate use.

    Information sharing

    We may disclose aggregate statistics about visitors to the Site and users of the Application (customers and sales) in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

    We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer through the Site or the Application, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.

    In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.

    We may disclose your personal information if legally entitled or required to do so (for example if required by law or by a Court order or if we believe that such action is necessary to prevent fraud or cybercrime or to protect the Site or Applications or the rights, property or personal safety of any person).

    External links

    The Site and Applications may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

    Payment processing

    Payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted to us over the internet. Payments made on the Site or Application are made through our payment solution provider Patriot Payments. You will be providing credit or debit card information directly to their providers who operate a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to Patriot Payments is not within our control and is subject to their own privacy policies, terms and conditions.

    Security

    We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

    You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site or Application whilst it is in transit over the internet and any such submission is at your own risk.

    Data storage and international transfers

    Information that you submit via the Site or Application is sent to and stored on secure servers located in the United Kingdom. By submitting information via the Site or Application, you agree to this storing, processing and/or transfer.

    In addition, if you use our services while you are outside the UK, your information may be transferred outside the UK in order to provide you with those services.

    Your rights

    You have a legal right under the Data Protection Act 1998 to a copy of all the personal information about you held by us. On request, we will provide you with a copy of this information subject to a fee not exceeding the prescribed fee permitted by law. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.

    Contacting us

    Please submit any questions, concerns or comments you have about this privacy policy or any requests concerning your personal data by email to support@dr-ed.co.uk

    Copyright The CBD Group LTD 2019
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