We aim to dispatch all orders placed before 1pm the same working day for next day delivery. Orders placed after 1pm or on weekends / bank holidays will be processed the next working day. All orders are sent via Royal Mail 24hr tracked & signed delivery which are usually delivered within 24 hours.
If you have any questions about your delivery or have not received your item(s) after 5 working days please contact us at firstname.lastname@example.org or on social media.
If you are not happy with your purchase for any reason, you can return it to us, and we will refund you with the amount you paid for that item. All we ask is that you inform us by email or post and return the product within 30 working days from the day after receipt. We will send you a return code and return address. Write the return code on the outside of the packaging, and then return the product to us at your expense in unused condition and in the original undamaged packaging (or packaging of the same quality) for a full refund less carriage charges. We recommend using an insured delivery service. Returns must be made within 30 working days of delivery. You should allow up to 21 days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods. Postage and packaging charges will not be refunded. This does not affect your statutory rights.
Faulty or Damaged Goods
We use professional carriers. Nevertheless, you must examine goods on arrival. We will refund the full purchase price including postage and packing of an item which is delivered in a damaged or faulty condition. Alternatively, at your option, we will replace the item with the same or a similar product (subject to stock availability). If a product is damaged or faulty, please contact us at once and no later than 30 working days of receipt, or of the fault developing, and we will arrange a refund or replacement as you request. Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price.
Under the Consumer Contract Regulations, please note that you are entitled to cancel any contract completed with us within 14 working days of receipt of the goods or services. If you do cancel a contract, then you must notify us in writing by sending an email to email@example.com or a letter to THE CBD GROUP LTD, 5 Stocks Court, Heskin, Chorley, United Kingdom, PR7 5JN within 14 days of receiving your order. You must retain possession of any goods and ensure that such goods are kept in the same condition as they were when they were delivered. You must then return the goods to us within 14 days. You also have the right to cancel your order prior to despatch or performance within 14 days of placing it.